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Training
+### pts |
The training team demands a depth of knowledge (and ability to communicate that knowledge) rivaled by only a few other areas of our company. Trainers frequently interact with most of the departments at Skyward. They must understand new functionality as it is being programmed to effectively train others while developing and maintaining our Professional Development Center and Help Center content for internal and external users. Trainers have been known to assist with direct customer trainings and service calls when called upon. |
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Content Management
+### pts |
These talented writers, editors, videographers, technicians, and architects are responsible for the planning, creation, organization, and distribution of our multimedia training materials and documentation. As a member of the content management team, you’ll be responsible for translating expert-level product knowledge into clear, accessible, and fun content for Skyward users around the world. |
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Accounting
+### pts |
The accounting team manages our incoming revenue and outgoing expenses with efficiency and pinpoint accuracy. They are the final line of defense for all corporate financial activity, making sure our paperwork is in order and keeping us safe from fraud. Our accounting team uses the same Skyward software we provide for our customers, creating efficiencies and reducing costs through the strategic, innovative use of technology. |
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Human Resources
+### pts |
HR team members have the critical task of putting us in the best position to recruit, retain, and develop a high-performing workforce. They are the trusted confidants when workplace questions arise and the front line for our corporate culture. Our HR team uses the same software we provide for our customers to improve the experience for applicants and employees through the strategic use of technology. |
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Internal IT
+### pts |
Our Internal IT pros are expected to maintain a working knowledge of a diverse range of hardware and software. They also support a variety of events throughout the year, including state user groups, our international conference, our annual staff meeting, and various functions at our world headquarters building in Stevens Point. When one of our departments needs advice on how to improve upon a traditional or outdated practice, Internal IT is usually the first place they turn. |
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Customer Consulting & Support
+### pts |
Consulting & Support is not just a stepping-stone at Skyward—this department offers full-scale career progression and leadership opportunities. As you obtain more knowledge and experience in the Skyward software, you will assume additional duties, from working the call queue to performing on-site training and consulting for new customer onboarding. Our most knowledgeable Consulting & Support reps are called on to present at user group conferences throughout the country, helping Skyward users become more confident and efficient in our various systems. |
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Quality Assurance
+### pts |
Quality Assurance features two unique roles. Software quality specialists are assigned to development teams and work to create acceptance criteria, test against those criteria, and play an active role in project refinement to help mitigate unforeseen side effects of changes. Quality management analysts perform similar duties, but from a big-picture view rather than as embedded members of a specific development team. |
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Programming
+### pts |
Successful coders are comfortable working with object-oriented programming concepts and have working knowledge of C#, along with front-end technologies like CSS and JavaScript. Our agile, user-centered development process means software engineers will be working directly with quality specialists, product owners, and UX strategists to ensure the best possible user experience when software is shipped. |
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Sales
+### pts |
Sales representatives often double as the main points of contact for current customers, ensuring continued awareness of the products, services, and opportunities available to them. The long-term relationships our reps form with school and district leaders not only set us apart from the competition, they also go a long way toward helping us build an extensive network of Skyward advocates and an ever-increasing market share in the states where we do business. |
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Marketing
+### pts |
The Marketing department is as diverse as it is creative, with a mix of graphic designers, PR pros, writers, web designers and developers, videographers, and more. This team is responsible for inbound/content marketing, lead generation, campaigns, event coordination, the production of collateral for other departments, and the continuous pursuit of new and better experiences at every touchpoint. |
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Product Management
+### pts |
Product Management consists of two distinct areas: Strategy and Ownership. The product managers in the strategy group are the ones laying out the vision of where our tech needs to go and when, while product owners serve as the primary internal stakeholder for how we bring that vision to life. The decisions made by our Project Management team are what keep us one step ahead of the competition. |
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State and Federal Compliance
+### pts |
State and Federal Compliance specialists stay connected to the legislation, changes, and deadlines within their assigned territories. They serve as a liaison between the government, our customers, and our development team to ensure the release of new functionality or reports ahead of mandated deadlines. They are also the front lines of communication for state and reporting and compliance topics, hosting hundreds of webinar and open hour sessions to better prepare our customers for upcoming submissions and/or changes. Compliance is a non-negotiable part of our business model, and these experts are keeping our customers safe from potential penalties every single day. |
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Project Management
+### pts |
Project managers serve as the single point of contact for our customers throughout their implementation, mapping out the various aspects of the project from initial kickoff through go-live and beyond. They are tasked with providing clear and detailed instructions at every step along the way, sharing content, keeping in tune with general sentiment, and intervening when needed to keep things moving forward. First impressions are critical, and it’s up to the project managers to be the face of a positive onboarding experience. |
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