What is Customer Consulting & Support?
When we say our commitment to a better experience extends well beyond our software, we mean it. Customer Consulting & Support is our second largest department, trailing only our development team. Their influence as the front lines and faces of Skyward to many of our customers not only contributes to customer satisfaction and retention, it also plays a significant role in determining how we are perceived by those who have not yet purchased Skyward. In short, they’re kind of a big deal.
Consulting & Support is not just a stepping-stone at Skyward—this department offers full-scale career progression and leadership opportunities. As you obtain more knowledge and experience in the Skyward software, you will assume additional duties, from working the call queue to performing on-site training and consulting for new customer onboarding. Our most knowledgeable Consulting & Support reps are called on to present at user group conferences throughout the country, helping Skyward users become more confident and efficient in our various systems.
See this position at Skyward