- Q: What do I do if my login isn't working?
A: Please contact your technology department for a password reset. For security purposes, we do not have access to your account information and are not able to view or update your credentials on our end.
- Q: Why can't I see all of the options available on these videos?
A: Much of that has to do with your school district's unique security settings. It's also possible your district's contract with Skyward does not include all of the features depicted. Please contact your technology department with any questions or suggestions you have regarding the features available to you.
- Q: Who do I talk to if I have a suggestion for improving Skyward?
A: Our team regularly uses input from Skyward users like you to help determine product updates and new features. We'd love to hear your feedback! Talk to your school’s Skyward administrator about submitting a Request for Enhancement or make your voice heard by signing up for our User Research Panel here.
- Q: I need help with another area of Skyward - what do I do?
A: The best place to start is your internal Skyward support team. The designated Skyward contacts at your district are knowledgeable and can submit service calls as needed for the quickest possible resolution. Additionally, you can press the "Help" or "SkyDoc" button from anywhere in the software for assistance. We've also got all kinds of resources here.