- Q: Where do I go to log in to my account?
A: Great question! Each school district has a unique login portal, and most of the districts we work with have a link to their Family and Student Access portal on their website. Additionally, you may have received a link in your back-to-school communications. If you still aren't having any luck, please contact the school office directly – the designated Skyward contact at your district will be able to point you in the right direction.
- Q: Can you send me my login info?
A: For security purposes, we do not have access to your account information. If you need to reset your login credentials, please use the “Forgot your Login/Password?” prompt on your district’s Skyward login page. After doing this, you will receive an email that will allow you to reset your forgotten account details.
If you are still unable to reset your username or password, your school's staff will need to be involved in recovering your account login credentials. Please connect with the designated Skyward contact at your district for assistance.
- Q: I'm having technical difficulties or I discovered a possible issue in Skyward. Who do I contact?
A: Please reach out to your school or your district technology office for prompt assistance. The designated Skyward contact at your school has the ability to remedy the issue and submit a service call when needed, allowing for the quickest possible resolution. Many of our customers have set up unique security configurations and display settings, and because we do not have access to these configurations or your individual account, there is very little we can do on our end.
- Q: Who do I talk to if I have a suggestion for improving Skyward?
A: Our team regularly uses input from Skyward users like you to help determine product updates and new features. We'd love to hear your feedback! Talk to your Skyward administrator about submitting a Request for Enhancement or make your voice heard by signing up for our User Research Panel here.
- Q: One of the videos shows a feature or area of Skyward that I don't have access to. What gives?
A: Because every school district is different, there may be times when certain areas of Skyward are not visible or not available to you. Please reach out to the designated Skyward contact at your school with any questions or suggestions you have regarding the features available within your Family Access portal.
- Q: What can I do to have the maximum impact on my child's education?
A: The fact that you're here tells us you're taking a proactive approach to your child's education. Way to go! Recent studies have shown a direct correlation between parent involvement and student achievement, attendance, and behavior, from kindergarten through graduation.
Our only advice is to keep doing what you're doing - parent involvement typically drops off during the high school years, but sometimes that's when it can have the greatest impact.
- Q: I have an unrelated question. How can I get in touch?
A: We'll do our best to help! Click here to send us an email.